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Neon FAQs

How long will the production of my sign take?

Deliver in 10 days with expedited shipping. Lightning-fast.

  - We ship our custom neon signs extremely fast with DHL or FedEx.

  - Non-expedited orders can expect delivery within 2-3 weeks

How do I know this business is credible?

Local businesses buy from us, repeatedly

  - We have repeat customers like St. Joeseph Academy, The Four Seasons Hotel, and The Children’s Heart Foundation – just to name a few! Buy from us and get rid of the risks. We will exceed your expectations.

Isn’t neon made with gases that are bad for the environment?

Eco Friendly

  - No! We create our Neon signs using the latest LED technology and are powered using only a 12V power adaptor. They are lightweight, generate no heat, and don’t make any noise! Winning!

How do I display my sign?

Easy to Install

  - They go up like a picture frame and plug-in like a lamp! If you can hang a picture frame, you can install a neon! Plus, a 12V power adapter means no electrician is required to install it. (You will get a set of professional wall mounting kits for free).

  - For special events, use the predrilled holes in the acrylic and complimentary hanging hardware provided to display.

Why buy from STL Neons?

Extended Warranty

  - Don’t stress, we’re here for you. We provide a 12-month manufacturer warranty, double the industry standard. When you place an order, you will be working directly with Beth Milan, the Founder and Owner of STL Neons. She takes it upon herself to review each and every order to ensure perfection.

How much is shipping?

Free Shipping

  - We ship custom neon signs to all corners of the globe. From our hands to yours – it doesn’t matter where you are, we’ll get it to you using the most reliable couriers available and no extra cost to you!

What is included with my sign?

Everything you need

  - Our neon signs come with a power adapter that plugs into a standard outlet. You will also receive a touch dimmer (no batteries required!) that provides options for a variety of brightness levels.
A package with mounting and hanging hardware is also included.

What neon light colors are available?

12 colors to choose from

  - Multiple colors can be combined on the same sign.

Do you offer color-changing neons?


  - If you are interested in a color-changing neon, please select that option in the Neon Sign Creator.

Can this neon be used outdoors?


  - Simply select our weather-resistant option in the neon sign creator.

Are the signs fragile?


  - Unlike traditional, old-school neon signs, our LED neons are very durable (really! – you can hit the tubing with a hammer and it won't do any damage).

What are the neon sign specifications?

Shape: Tube

Material: Plastic, Acrylic

Number of Lights: 1

Included Components: Power Adapter

Maximum Compatible Wattage: 25 Watts

Voltage: 12 volts

Specific Uses: General purpose

Special Features: Instant On, Shock and vibration resistant, Non-bug-attracting

Shade Material: Silicone

Power Source: Corded electric

Switch Installation Type: Cable Hanging, Screw Fastening

Certification: UL Listed

Type of Bulb: LED Luminous Flux1200 Lumen

Wattage: 20 watts

What if I want to change my custom order?

If you want to change your order, contact us IMMEDIATELY. Once our production specialists start work on it, it can not be changed.

What is your return policy?

Custom orders are non-refundable. If you are unhappy with your order, please let us know and we will try to come to an agreement on how to make it right!

Do you offer a warranty?

Yes! We offer a 1-year manufacturer warranty. 

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