FAQ

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us.

WHAT IS YOUR RETURN POLICY?

Custom orders are non-refundable. If you are unhappy with your order, please let us know and we will try to come to an agreement on how to make it right!

Neons for rent are non-refundable - even if you don't use them. The neon you reserved was saved for your date and therefore, was not available to others. We hope you understand.

DO LED NEONS GET HOT?

No. LED neons are a safe alternative to traditional glass neon lights which get very hot and can pose a risk for burns or fire hazards.

HOW LONG WILL IT TAKE TO RECEIVE MY CUSTOM ORDER?

Custom orders can take up to 8 weeks but usually are ready much sooner. We notify you as soon as its ready.

WHAT ARE THE SPECS?

Shape: Tube

Material: Plastic, Acrylic

Number of Lights: 1

Included Components: Power Adapter

Maximum Compatible Wattage: 25 Watts

Voltage: 12 volts

Specific Uses: General purpose

Special Features: Instant On, Shock and vibration resistant, Non-bug-attracting

Shade Material: Silicone

Power Source: Corded electric

Switch Installation Type: Cable Hanging, Screw Fastening

Certification: UL Listed

Type of Bulb: LED Luminous Flux1200 Lumen

Wattage: 20 watts

CAN I CHANGE MY CUSTOM ORDER?

If you need to change your order, contact us IMMEDIATELY. Once our production specialists start work on it, it can not be changed.